Shipping Policy

 Shipping Destination

In India, PRAO serves to selected cities. Please check if we deliver to your pincode in shopping cart checkout page. If there is no courier service available in your area, we do apologize for the inconvenience caused.
NOTE: At present, we do not have the option to deliver a single order to multiple
destinations. You will need to place different orders for shipment to multiple destinations.
Secure Packaging
Every product goes through multiple quality checks to ensure we deliver you the perfect
jewels safely. Once the jewellery passes quality checks it is packed in plastic zip
lock/pouches or butter paper and covered with multiple layers of bubble wrap to ensure the
safest delivery. The packaged products come in PRAO’s Fashion Jewellery Box.
Shipping Destination
Domestic Order: We provide free shipping within India.
Certain Logistic partners may request for an ID proof while delivering the shipment. When the original recipient is not available and the shipment value is high, the delivery agent may request for ID proof from whomever is collecting the shipment at the mentioned address on behalf of the customer. This is to ensure correct and safe delivery of the product.
Shipping Partner: Our domestic logistic partner is Blue Dart, Delhivery & Ecom Express.
For any issues faced or assistance required with the delivery of your order, kindly contact our customer support.
Please note: In case you suspect that the package may have tampered before the delivery,
you may reject it at the time of delivery.
Happy Unboxing
Once your order has been shipped, we will e-mail you with the tracking details of your order. Our aim is to deliver you your products safely at the earliest possible to provide you with a happy unboxing experience, and we appreciate your patience and trust with us regarding the same. 
Track Order
All registered customers have the option to track their orders by clicking on Track Order.
Time to Deliver
The time taken for delivery tends to vary according to the destination; however, we make our best efforts to ensure that the order is delivered on time.
Delivery Time for Domestic Orders:
The product is delivered within 5-7 working days in India from the day of order
confirmation, provided such delivery is not delayed by any governmental authority or any other entity acting on behalf of the government or acting as per the directions of the government. In the unlikely event that we fail to deliver your order within the stipulated period, we shall cancel the order and notify you regarding the same. In such cases, the refund will be made directly to your account via the same mode through which the payment was made. We only partner with reputed courier agencies to ensure that the products reach you promptly and in perfect condition. We also ensure that the delivery is made to the recipient and thus require the identity proof for verification:
Express delivery
Express Delivery option available for select pincodes for select cities (Delhi, Mumbai, Hyderabad, Chennai and Bangalore) for select products
Under this option the product will be delivered the next day subject to the condition that the order is placed by 2:00 pm. Orders placed after 2:00 pm for NDD (Express Delivery)
pincodes will follow the TAT of T+2 days, and for other pincodes it will follow a regular TAT of 5/7 days for domestic orders.
If there is a public holiday or Sunday, the TAT for express delivery will extend by another day. Customers are advised to expect the delivery by the date mentioned under Express delivery option.
PLEASE NOTE: Recipient needs to produce any of the following government issued photo
identity proof for receiving the delivery:
a) Pan card
b) Driving License
c) Passport
d) Voter identification card
e) Postal identification Card (Aadhar)