PRAO wants to ensure your satisfaction with your fashion jewellery. This Refund Policy explains how to return items purchased on our website, https://prao.com/.
If the product you receive is in bad condition or the packaging shows signs of tampering or damage before delivery, please refuse to accept the package. You must take an Unboxing video and 2 photos of the package and submit it via e-mail at help@prao.com within 24 hours of delivery. After reviewing the evidence, we will dispatch a replacement product to you at no additional cost.
Return Process:
1. Contact Us: Initiate a return or request by contacting our customer service team at help@prao.com within 48 hours.
2. Return Authorisation: We will provide you with a Return Merchandise Authorisation (RMA) number and instructions on how to return the item.
3. Safe Return: Pack the item securely in its original packaging and include the RMA number on the return label. Ship the item back to the address provided.
- We recommend using a trackable shipping method with proof of delivery.
- You are responsible for the cost of return shipping unless the item is incorrect, damaged, or defective.
Processing RTO / DAMAGED Returns:
· Once we receive your returned item and verify that it meets the return criteria, we will process your returns within 7 business days.
· Refunds cannot be transferred to any other payment method. Refunds will be issued to the original payment method used for the purchase.
· For orders paid through Cash on delivery (COD) / Pay on delivery (POD) to the delivery partner via UPI/ Debit Card/ Credit Card/ Wallet transaction, only store credits will be provided.
Customer Support:
If you have any questions about our return policy, please don't hesitate to contact us at help@prao.com. We are here to help!
· This Refund Policy is subject to change without notice.
· It is recommended to consult the latest version of the policy on the website before making a purchase.
· Consider including a link to your Terms of Service, which may outline additional information about order cancellations or limitations of liability.
Terms & Conditions for National Orders.
1. The return must be placed within 48 Hours of receiving your order. After that, the return window will be closed. Once placed, the return cannot be modified or changed.
2. The return items must be in their unused condition with the original packaging. We do not accept returned items that have been worn, damaged, washed, or faded, or those with fragrances (Such as Perfumes). Read the FAQ for how I care for my jewellery.
3. Once we get back our articles at the warehouse, a proper quality check will be done. After quality analysis, the refund will be initiated. Thereafter, your refund amount will reflect in your Bank account within 7 to 10 working days (excluding Saturday & Sunday)
4. We do not accept returned items that have been returned without a proper return request or channel.
5. We reserve the right to decline a refund if articles delivered are undamaged, align with your order specifications and are based on false claims.
7. Articles covered under the warranty period will get store credit only. No cash refund will be applicable in such cases.
8. Free gifts cannot be refunded.
Terms and Conditions for Cancellation.
1. We cannot cancel your order once dispatched or shipped.
2. If you cancel any order after shipment, refund will be given as store credit, deducting the shipping charges. Only the price of the article will be credited in your store credit section.
3. Special festival occasion offer articles are not eligible for cancellation or returns.
4. No special and separate gift boxes provided for individual orders.
