PRAO Easy Returns & Support Policy

At PRAO, your satisfaction is our priority. We want you to shop with complete confidence. If there's ever an issue with your order, our team is here to make things right as quickly as possible.

Easy Returns & Replacements

If your order arrives with any of the following issues, we'll gladly arrange a FREE replacement:

  • Damaged or broken jewellery
  • Wrong item delivered
  • Missing item(s) in the package

To help us resolve your request quickly, please report the issue within 48 hours of delivery.

Help Us Process Your Request Faster

To ensure a smooth and fair resolution, please share:

  • Your Order ID
  • Your registered mobile number
  • At least 2 clear photos of the product
  • A complete unboxing video showing:
    • The sealed package as received
    • The complete opening process
    • The issue with the product

Why do we ask for an unboxing video?
It helps us verify transit-related issues quickly and allows us to approve genuine replacement requests without unnecessary delays.

Please email the above details to help@prao.com.

Product Warranty

If you notice a manufacturing issue, quality concern, or fitting issue after receiving your jewellery, don't worry—we're here to help.

Simply contact us within 48 hours of delivery.

Our team may request that you send the product to our warehouse for inspection. After our Quality Assessment (QA), we'll repair or replace the product, depending on the issue.

Processing Time

Once we receive all the required information, our team will review your request within 24–48 working hours.

Things to Remember

  • Please keep the product in its original packaging until you're completely satisfied.
  • Products damaged due to misuse, accidental handling, or normal wear and tear are not covered.
  • Replacement products are not eligible for further refunds or returns.

Return & Replacement Terms

  • Replacement requests are accepted only for damaged, defective, missing, or incorrectly delivered products.
  • A complete unboxing video is required for transit-related claims.
  • Products should be reported within 48 hours of delivery.
  • PRAO currently offers replacement or repair, instead of monetary refunds, for eligible claims.
  • Claims raised after a significant delay may not be eligible for approval.
  • If a customer refuses to accept a shipped order, any advance payment made will be converted into PRAO Store Credit after deducting applicable shipping charges.

Order Cancellation

  • Orders can be cancelled only before dispatch.
  • Once an order has been shipped, cancellation is not possible.
  • If cancellation is approved after shipment under exceptional circumstances, the product value will be issued as PRAO Store Credit after deducting shipping charges.
  • Shipping charges and COD charges are non-refundable.
  • Products purchased during special sale or festive promotions may not be eligible for cancellation.
  • Complimentary gift packaging is not included with individual orders unless specifically mentioned.